Cant upload Models
Discussion started by denzer01
Hello!
Any body can help me. I can't upload new models in publisher, model move to draft
Answers
2
Try and email the support team if the problem still exists.
2
u can email ur problem to them at support@cgtrader.com
NCJF Thank you!
Hello Greta!
Do you have uploads limits per month?
I uploaded 15 models in 3 days and circle on main page was full, may be this problem?
I have about 250 models on turbosquid and I want to start selling on CGTrader.
Hi there. There are no limits. The circle you are talking about might represent your level progress. More information about levels and reputation can be found on https://www.cgtrader.com/levels. Welcome aboard and best of luck!
Hello Greta! it is any progress about this issue because we can not upload any models on your side. the BUTTON Publish does not work and just go to My Models side and that it and it is model in Draft.
I try with batch Upload and it is the same problem. IS your IT Team progress and found the problem?
The issue is the same for me
Hi Greta,
tried several times now, with the old "draft" upload and new fresh upload - it's the same. Also the site since this problem started couple days ago feels very slow to load and react to actions. I have very good connection.
The same for me too
This doesn't sound good. I have informed the IT team once again. Hopefully this will be resolved swiftly. Thank you for your patience.
Hi Greta, and a found out this 2 days that notifications red number on it not showing and (notification e-mail is not showing on my e-mail) and someone who buy some model from me is showing so late on my e-mail) on it that you wrote hear to see your message that you wrote past one hour.
AWS.
1
Hello again,
All your concerns are made known to our IT team; however, we have not yet received an update on the fix and it is reasonable to assume that they have a larger issue at hands. We are sorry about this unfortunate loss of functionality. Our colleagues are working very hard in order to get to the bottom of this as soon as possible. Hopefully everything will be up and running by Monday evening. Once again, thank you for your patience, and see you soon.
Kindly,
Greta from CGTrader
Upd: model appears after couple hrs with "Suspended" status.
0
Similar issue here, fill out all the required info for the model, and it brings up a prompt window saying " please enter number " as if I forgot to enter a price or other number such as polygons. I check it multiple times, no numbers are missing, but it basically keeps saying that and not allowing me to publish. If I go to view as draft, it shows up as normal, with no preview photos, then going back to edit removes the numbers I added for polys and verts entirely... Very strange issue.
1
Hi all,
Our technical team has investigated this issue and it seems that only drafts created between 13th and 17th of August were affected. If you have tried to publish the draft at this period of time, please delete the draft that you wanted to upload and re-upload/publish as the new model. It should work this way, as the bug seems to only affect the draft publishing, but not new model publishing.
We hope this workaround will help you to publish your models on platform for now, sorry for the inconvenience.
If you are still experiencing issues, please contact our support team and we will do our best to help you out.
Kindly,
Greta from CGTrader
Just re-uploaded my project and press publish and it still goes to draft
Hi Greta
I agree with CGYikes and it is the same as he said
sadly, can only confirm the above, fresh upload goes into draft, this fresh draft re-publishing still leaves it as draft.
Hello Greta! It's not working. I was try several times, different models and still the same resault! Goes to draft
yes, I deleted the old draft, and started over with new fresh upload. Still goes into draft when I press publish.
How you did it?
Try to clean cache of the browser, shift+F5 to clean refresh the cgtrader page after you have deleted the old/today's draft. Try to upload a completely different model than what was in draft.
is so hard to understand why is something change because i publish to this day more than 100 models and it is working fine but now is hard to understand why is different Not working as you said
what or witch browser you use to be good
Could you tell us more on how you did this?
I agree with you 1000%
Nice! Glad it worked for you, mate! Good luck and many sales
great, let's go uploading! :)
0
Guys I am 16 years old and I want start 3d modeling.
But I don't know if I can make some money from it so I can't buy a desktop if I am not sure of making it
I just want your advice,
Thank you
You can start modelling at any age, but you must be 18 or older to sell the models on marketplaces.
Go for it! Always head for your dreams and you'll get there! The earlier you start the more you'll know!
0
i had a model that got suspended, and when i deleteed it and uploaded again it is working fine
might be part of different issue.
I think they fixed it several months ago
Your answer
In order to post an answer, you need to sign in.
