Hi there,
Kristupas from CGT support here.
I understand your frustration with the response time and, on behalf of the team, I apologize if any urgent matters were not attended to in time.
As mentioned in our support page and automated email responses, our team operates only during business days (Monday to Friday), and while we aim to respond as quickly as possible, it may take 3-5 business days to resolve some inquiries.
Please understand that we are a small team and work hard to address each ticket as promptly as we can, often resolving many cases much faster than expected. We truly appreciate your patience and understanding as we continue to do our best for all of our users.
If you have an urgent issue, feel free to send a follow-up to your ticket, and we will try to prioritize it as much as possible.
Thank you for your understanding!
